Time Frame: You may exchange items within 48 Hours from the date of receipt.
● Condition: Items must be unused, in their original packaging, with all tags attached, and
in a resalable condition.
● Proof of Purchase: A valid proof of purchase (receipt or order confirmation) must be
provided for all exchanges.
How to Initiate an Exchange
Exchange Process
1. Initiate Exchange: Contact our customer service team at support@ziqitoys.com or call
us at +92-300-8256032 to inform us of your intent to exchange. You will receive a Return
Merchandise Authorization (RMA) number, which must be included with your package.
2. Reason for Exchange: Clearly mention the reason for exchanging the item when
contacting customer service.
3. Proof of Purchase: Attach a picture of the purchase receipt or slip as proof of your
transaction.
4. Return Shipping Label: We will provide you with a return shipping label and further
instructions on how to send back the item.
5. Replacement Item: Once we receive the returned item and confirm its condition, we will
send the replacement item within 14 days.

Exceptions
● Personalized or Customized Items: These cannot be exchanged unless they are
defective or damaged.
● Items on Sale or Purchased with a Discount Code: These are not eligible for
exchanges.
● Damaged or Used Items: Items that appear damaged or used due to customer
handling are not eligible for exchanges.
If you have any further questions or need assistance, please feel free to reach out to us at
support@ziqitoys.com.
Thank you for shopping with Ziqi Toys!